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Hi, my name is Jose Sebastian, your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.
I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.
Dear customer, what indicators you have lit?Thanks in advance.
Sorry dear customer, this is a message automatic from the platform. I was taking a previous call and that's the reason of my delay.In a momment i will be back with your answer.
Dear customer, I apologize for the delay in communicating with you
There are several reasons why this problem could have occurred. The first thing I am going to recommend you do is a system reset. 1) Turn the key to ON position without ignite the engine.2) Disconnect the negative terminal of the battery.3) Wait around 3 to 5 minutes to let all the modules delete its data.4) Turn off the key and take it off.5) Reconnect the negative terminal.6) Turn again the key to ON position and wait around 30 seconds to let the modules restart.7) Turn ON the carThis is basically a manual reset that is done to the vehicle to confirm that it is not a limp mode, emergency mode or an electronic problem such as a deconfiguration that may occur
If it doesn't correct the problem, I need you to check all the fuses under the dashboard and under the engine compartment because it may be that leaving the heater on constantly could have overloaded the system or one of the fuses ois burned and therefore you can't turn on
If even after this, everything is correct and the vehicle does not start, I need you to try another battery and verify that the starter is not getting stuck.Now, if everything is correct and the problem may be at the sensory level and it is very necessary that you use diagnostic equipment but first discard the aforementioned.
You are welcome dear customer, please take a look to the manual reset. Then the fuses.After, the battery and at last we will need the diagnostic equipment to rule out a more deep problem.
About the call request i apology for it, as i told you it is an automatic message from the platform. I will let the customer service to give you the refund with it, and you can do so as well.
The dimming clock and wanring ligh could be a signal of a flat battery, so you check the voltage there as well. Do you have a lot of timing without replacing it?
Do not worry dear customer, i know you are having a bad time and my delay did not help.
You can try checking the fuses in the fuse boxes, the cabin fuse box and the engine compartment fuse bos, also you can try to check the charge in the battery as sometimes several tries to start on can discharge the battery and in case any of this are the reason of the problem, we will need a diagnosti with a vauxhall software to determine if the problem is with a sensor due an overheating
Of course dear customer, i will answer you. Even after you rate in the 5 stars rating system, we can keep in touch. HAve a good night.
The safe means that the car is in this mode t oprotect itself form deeper problems, perhaps you will not be able to go more than 3rd gear and 30-40mphs. The clock reset means that the systems is restarted.So, following both indicators, you should check the fuses and if they are all ok, a diagnostic will be needed as there is an error code stored in the system and it need to be deleted or a problem at bad reading in some sensor is generating the problem at needs to be checked.The manual reset could work, but now it is unlikely. But it is good to check it out as well.