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Hi, my name is***** your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.
I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.
Dear customer, have you done a maintenance so far? Thanks in advance.
Dear customer, I would need a little more information. I would like to know what part of the vehicle was affected in the crash, if the front end was involved, if the tires were replaced and balanced,, if you have pictures of how the vehicle looked or do you have any report or can you give me a little more information would be more helpful because any damage in the front train, in the chassis on the wheels and in the other components of the vehicle so small the damage makes the vehicle to pull to the one. It may be simply the steering of the misaligned vehicle
Dear customer, according to the report everything was corrected, the train, the chassis, the tires, the wheels etc, everything I see right, the only thing I do not see that was checked under the report is the steering wheel system, I just think there is the problem, is the steering wheel straight and aligned when the vehicle pulls to one side?
Yes dear customer, for me, the problem lies in the steering system, may be the arm of the steering or the steering box. There is where you should verify.
In anyway check again the front axle, maybe one of the rubbers is playing and therefore is pulling to one side, but it is very likely that the problem is in the steering system.
Have you understood me dear customer?
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Best regards, Sebastian.
You are welcome dear customer, it is my pleasure can help.Even after you rate in the 5 stars rating system, we can keep in touch in this chat if you need it.All the best.