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Hi, my name is***** your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.
I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.
Dear customer, does the engine turns over but won't start, right?
Dear customer, i am sorry for the long delay, i will request a refund for you and you can do the same with the customer service. It is not usual to happen. All the best.