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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Car
Satisfied Customers: 4180
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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I have a ford mondeo, 2010, diesal. ive been using the aux

This answer was rated:

hi, i have a ford mondeo, 2010, diesal. ive been using the aux output to stream music, but it has stopped working, i also can not now connect my phone to the bluetooth.
JA: How old is the engine? And when was it last serviced?
Customer: 2010 model, serviced yesterday
JA: Are you fixing your Mondeo yourself? What have you tried so far?
Customer: changing the 3.5 jack lead is all i have tried
JA: Anything else you want the Mechanic to know before I connect you?
Customer: no

Hi there , good afternoon to you and sorry for the delayed response

My name is ***** ***** I would be happy to assist you Today

ok what happens when you press the voice button. On the stalk

kindest regards ***** *****

brian

Customer: replied 1 year ago.
Hi, no worries about the delay, apologies on my part. I havent tried that, do you mean the telephone call button? Hubby has the car right now but if its ok to reply tomorrow i will check in the am. Michelle

Hi Michelle no worries

No the “ VOICE “ button on the indicator stalk left hand side

just press it and see what happens

yes we can continue tomorrow and get this resolved for you
just post back and I will revive a notification of your reply

kindest regards ***** ***** and have a nice evening

Brian

Customer: replied 1 year ago.
Ok, thanks very much & ill get back to you tomorrow. Have a good evening, Michelle
Customer: replied 1 year ago.
Morning Brian, i have pressed the voice button and nothing happened. Michelle

Hi Michelle good morning to you
ok I suspect the Bluetooth module has locked up and will need reset

there is two ways to do this

1, remove the Bluetooth module fuse from the passengers fuse box and leave out for 10 minutes (I would need the registration number to check what fuse number is)

2, dissconnect the battery for 10 minutes

then reconnect the battery this should rest the system

this will power down the audio unit also so you will need the radio code (I can assist you if you need this )

Sat nav unit codes are more difficult to assist with

If you need any further help or technical assistance going forward Michelle

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER POSITIVE

as this is how iam Accredited for my advice and time and also to build my online profile

Kind regards ***** ***** and have a nice evening and stay safe

Any POSITIVE FEEDBACK/are kindly appreciated

Kindest regards ***** *****

Brian

Customer: replied 1 year ago.
Hi Brian, thanks for that. The reg no is ; en10 nby, also, is this why the 3.5 aux jack isnt working? Thanks, Michelle

Hi Michelle yes this is all connected

can you pull “ FUSE 6 “ out of the fuse box in the passengers footwell And leave it out for around 10 minutes then refit It and enter your radio code

kindest regards ***** *****

Brian

Customer: replied 1 year ago.
Thanks Brian, thats really helpful, ill message back to confirm that its worked. Just one more question please, am i able to upgrade the bluetooth system to run my music as well as calls from my phone if i take it too a ford audio specialist? Michelle

Hi Michelle you don’t need your upgrade to Bluetooth stream ie Spotify from your phone

once your phone is connected /paired with the system press the AUX BUTTON TWICE/3 tones depending on unit

the first one should say aux / then iPod / turn BT Audio

then you can steam straight from your phone through Bluetooth

kindest regards ***** *****

brian

Customer: replied 1 year ago.
Thats brilliant, thank you so much, will report back after the restart. Michelle
Customer: replied 1 year ago.
Hi Brian, i am looking at the fuse box, can you be specific about what fuse 6 is please? They aren't conveniently numbered, Michelle
Customer: replied 1 year ago.
Also, there is no fuse in the 6th socket if that helps
Customer: replied 1 year ago.
However, i do have a spare blue (15) fuse if you think i should try that. Have read the handbook �� Michelle

Hi Michelle can you pull fuse 7 and see if radio goes off

Customer: replied 1 year ago.
The radio still works without fuse 7
Customer: replied 1 year ago.
Also, the fuse i have is too big, but i can get one if thats whats needed , Michelle

Hi Michelle can you pull fuse 43 in the fuse box under the bonnet and see if radio powers down with this

don’t worry about fitting a fuse that won’t help

if fuse 43 doesn’t work we may need to dissconnect the battery terminal

Gallagher99 and other Car Specialists are ready to help you
Customer: replied 1 year ago.
Th radio is still working, i have replaced all the fuses, shall i go back to disconnecting the battery for 10 mins? Michelle
Customer: replied 1 year ago.
Hi, disconnecting the battery worked thanks, ***** ***** steam music, but the aux port is working again, so i have phone & music fuctioning. Thank you for all your help Brian, it was really appreciated. Michelle

Hii ok Michelle that’s great what happens when you press the Cd/aux button on the radio twice /three time’s it should scroll through aux /iPod /BT AUDIO

as my 10 plate smax has same system

kindest regards ***** *****

brian

Customer: replied 1 year ago.
Hi Brian, it just goes from aux to cd & back again, Michelle

Hi Thanks Michelle

it must have the lower Level/earlier module fitted that doesn’t support BT audio

kindest regards ***** *****

brian

Customer: replied 1 year ago.
Thats what i guessed, bug i can always upgrade later, im just really happy to have the aux working again. Enjoy the rest of your wkend & thank you again. Michelle