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Tom Hildebrandt
Tom Hildebrandt,
Category: Car
Satisfied Customers: 9
Experience:  Kfz-Mechaniker at Ford Mohag
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My sunroof won’t open I have taken the glass out so I just

Customer Question

Hey. My sunroof won’t open I have taken the glass out so I just see the movement, one side moves fine and the other is just stuck the only thing it does is tilt up
JA: What is the make/model/year of your car?
Customer: Mini Cooper s 200£ 2007
JA: Are you fixing your MINI yourself? What have you tried so far?
Customer: taken the sunroof glass off to see the mechanism and cleaned it out
JA: Anything else you want the Mechanic to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Car
Customer: replied 17 days ago.
File attached (TVGQ61G)
Expert:  Virtual-mod replied 17 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 17 days ago.
I will wait long we
Expert:  TetyanaP-admin replied 14 days ago.
Hello,
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Tetyana-moderator
Expert:  Tom Hildebrandt replied 8 days ago.

Dear seeking advice,

My name is ***** ***** I have been since 20 years a professional mechanic. I have read your offer by JustAnswer and Im trying to help you.

has you already received help or do you still need help?

Have the sensors and the rail been cleaned?

greetings

MechanikerTom

Customer: replied 8 days ago.
They weren’t very dirty in the first place but I have still cleaned them and still the same problem occurs
Customer: replied 8 days ago.
Where are the sensors located?
Expert:  Tom Hildebrandt replied 8 days ago.

hello,

thanks for the information.

If it does not react at all, then just tap lightly on the convertible top (when it is open) and when it is closed and not locked, tap on the crossbar above the windshield.

the sensors are located at the points.

One of the electric motors could also be defective.

Activate it manually and see if the page moves.

Im available for further questions. Please rate my answer about the stars.

Many thanks

Greetings

MechanikerTom

Customer: replied 6 days ago.
It doesn’t open at all
Customer: replied 6 days ago.
It when I have the glass on
Customer: replied 6 days ago.
I have done it manually and i think they both worked
Customer: replied 6 days ago.
The problem is getting the left side to start going
Customer: replied 6 days ago.
As when it has started going it’s fine
Customer: replied 6 days ago.
Run like the other one
Customer: replied 6 days ago.
But it gets stuck at the start