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Hi my name is ***** ***** to confirm you pull the lever to open bonnet and its not opening, if this is the case ideally with a assistant, one of you pull the bonnet lever from inside on and off while the other one pushes down on the bonnet roughly where the latches are, this can free off the latches enough to pop it open, once open the latches will need lubricating or replacing,
if it is open to first stage but you cannot open it, then the levers to release are seized, maybe try sparying with some WD40 while trying to work them,
either way once open really give them a good spray so they dont seize again
hope this helps many thanks