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Hello, I am Jose Sebastian. Your automotive expert, It's a pleasure to me to attend your question. Thank you very much for trust in just answer.
Dear customer, I would like to know precisely which dial you cannot move, it would be very helpful if you could share a picture with me.
Dear customer it seems to me that your problem is the gear lever selector, if this is so according to the model there are several ways to unlock it for example removing the coaster you can access an emergency dress to release it, but if the selector is outside it is probably a problem of the brake sensor that is not allowing movement of the selector as the brake sensor works as a kind of protection so that the selector does not move without the knowledge of the user.
I hope this info to be helpful, my goal is to give you the best advice i can, I hope to be helpful, if you have any doubt or want to know anything else please do not hesitate to reply back.
Kind regards, Sebastian.