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Hello and thank you for using JustAnswer. My name is***** am a Vehicle Master Tech/MOT Tester located in the UK and I will do my best to assist you. During this conversation, you will be given an automated offer for a phone call.I don’t personally offer this service. I’m sorry that you’re having trouble with your vehicle. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. My aim is to give you the best advice possible and to help you. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible. Firstly can i ask who i am speaking with today?
- If you have video of the noise that would be helpful.Also do you have rough idea on the area around the car you hear this or does it change at all when braking,steering etc?
Ok. do you hear this from a certain area on the car?
Yes if you can via the paper clip icon you should be able to upload a short video.
Thats fine if your unable to upload your video. i can explain one common thing that maybe causing the noise your describing of course it will need further diagnoses to be able to verify it. the first most common is the navigation display bracket. There was an issue with these causing similar issue vibration or rattle behind the dash.it means if that the case the dash would need to be partly removed in order to replace that. The part is readily available part code A176-680-00-14
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