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Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.
Dear customer, does the car shake even without acceleration?
Dear customer, did the workshop make an evaluation with diagnostic equipment?
But did you connect a diagnostic tool or was the evaluation done without it? Could you send a video of the sound and vibration?
Dear customer, to begin with if the engine is vibrating, the spark plugs should not be the cause, it does not make sense, this replacement for this fault, generally when the spark plugs fail, the loss of power is also at high speeds and you tell me that this is not your case right?
Dear customer, actually under my way of proceeding the first thing I would do would be a diagnostic, because when there is an amber indicator there is an active error code, being related to the start and stop, it could be related to several systems like it: Wear on the starter motor, alternator and battery. Lubrication deficiency. Engine base vibrations. Anti-pollution system. As you can see, checking all these factors would be complex and expensive, so the first step would be to rule out everything that may appear in a diagnostic tool, I will be following up on your problem, but ideally you could talk to the workshop to provide me with these codes, do I make myself understood?
Dear customer, please let me know if my previous message is clear to you.
Dear customer, it is my pleasure to serve you. You may wish to mark me as a favourite expert for future reference. I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a Favourite Expert. You will have the option to do so on your "My Questions" page or you can request me by name on the site if you wish. My name is @Exp-JoseSebas Thank you for trusting Justanswer.