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Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.
Dear customer, in what way are you making the alienation?
Could you take pictures of how they are looking and tell me how you are doing the alignment?
Dear customer, could you please describe the procedure you performed to try to assess where your fault was.
Dear customer, during the adjustment it should be done gradually, because if you tighten one first, then the other one will be deformed and you will not be able to align it.
And you can't send a photo as above?
Can you give me the exact model of your scooter?
In the following video you can see how the disassembly of this scooter is done so that you have a better overview, however, what you have done wrong, is to have done the complete adjustment one by one, it should be done simultaneously.
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Dear customer, the video is a reference for you to have an idea of how to disassemble, however the adjustments are made as I mentioned, so that they are not misaligned, they must be adjusted in parallel.