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sebastian manrique
sebastian manrique, Auto Mechanic
Category: Car
Satisfied Customers: 4849
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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Car won't start, I didn't but wondered if it's the battery,

Customer Question

Car won't start
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: I didn't but wondered if it's the battery
JA: What is the make/model/year of your car?
Customer: Voltswagon 2005
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Not tried anything as car not starting
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: No other issues
Submitted: 9 days ago.
Category: Car
Expert:  sebastian manrique replied 9 days ago.

Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.

Customer: replied 9 days ago.
Car just passed mot and battery light comes on when trying to start
Expert:  sebastian manrique replied 9 days ago.

Dear customer, what does it do when you try to start it?

Expert:  sebastian manrique replied 9 days ago.

Dear customer there is because you have not responded to what I have said above, I must tell you that there are several factors that can cause this problem I recommend that you start by checking the battery terminals, also change the battery if you feel it is flat, I would like to recommend that you check the status of the fuses and make sure they are correct, there is a possibility that the starter motor is damaged but before proceeding to check the starter motor I recommend that you do a programming of the key to rule out that the problem is not that the anti-theft system is activated and finally if all this has been checked if we proceed to check the starter motor. Translated with (free version)

Dear customer, it is my pleasure to serve you. You may wish to mark me as a favourite expert for future reference. I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a Favourite Expert. You will have the option to do so on your "My Questions" page or you can request me by name on the site if you wish. My name is @Exp-JoseSebas Thank you for trusting Justanswer.