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Hemal Mistry
Hemal Mistry, Auto Mechanic
Category: Car
Satisfied Customers: 126
Experience:  Expert
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Doesn't start, Yes, Vivaro 2016, Yes, Yes

Customer Question

Doesn't start
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: Yes
JA: What is the make/model/year of your car?
Customer: Vivaro 2016
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Yes
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: Yes
Submitted: 6 days ago.
Category: Car
Expert:  Hemal Mistry replied 6 days ago.

Good evening Dear Customer.

Welcome to JustAnswer.!

I hope you’re well.

Firstly I’ll like to introduce myself. My name is***** and I am a vehicle expert here on JustAnswer.

I am here to help with any query’s you have for you vehicle problems/needs and will try my best to give you the best possible advise/ outcome I can and also help you through them.

Who do I have the pleasure of speaking to today.?

The system offers an automated phone call service which is optional on weather you will like to accept or not.

Just so I fully understand what’s been going on your vehicle doesn't start.?

Is this correct.?

Kind regards Hemal

Customer: replied 6 days ago.
Expert:  Hemal Mistry replied 6 days ago.

Hi there.

Thank you so much for your response.

I hope your well.

Please could you explain exactly what is happening when you try start the vehicle please.?

Many thanks

Customer: replied 6 days ago.
Show me battery charge fault. I think is alternator
Expert:  Hemal Mistry replied 6 days ago.

Hi there.

Thank you for this information.

So, some causes for this can be a faulty or draining.

Alternator could be faulty or weak.

Also earth cables may have gotten rusty.

just to clarify the Auxiliary belt that drives the alternator is not broken.?

Many thanks

Customer: replied 6 days ago.
Expert:  Hemal Mistry replied 6 days ago.

Hi there.


It seems like your issue is based around the battery or alternator.

These can be tested by any garage who has the expertise to do so.

Is there anything else I can help you with for today.?

Many thanks

Customer: replied 6 days ago.
Expert:  Hemal Mistry replied 6 days ago.
Hi there.What would you like help with.?Thansk
Expert:  Hemal Mistry replied 5 days ago.

Good Evening dear customer.

I hope your well.

Im just sending you a follow up message to see if you got my previous message relating to the battery or alternator.

Any local garage can check this out for you and test the battery and alternator to see if there are faulty.

If you would like me to find someone in your local area please do let me know.

I hope this information helps.

If theres anything else I can help with please don't hesitate to ask.

Hope you have a lovely day.

I would also like to thank you for using JustAnswer.

Take care.

All the best. Hemal Mistry