How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Hemal Mistry Your Own Question
Hemal Mistry
Hemal Mistry, Auto Mechanic
Category: Car
Satisfied Customers: 132
Experience:  Expert
114984299
Type Your Car Question Here...
Hemal Mistry is online now

My crv honda can't read the disk .keeps coming up with dvd

Customer Question

My crv honda can't read the disk .keeps coming up with dvd disk can't read
JA: What year is your CR-V?
Customer: 2007
JA: Are you fixing your CR-V yourself? What have you tried so far?
Customer: Disk cleaner
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: No just bought it and this is probably I found
Submitted: 7 days ago.
Category: Car
Expert:  Hemal Mistry replied 7 days ago.

Good morning Dear Customer.

Welcome to JustAnswer.!

I hope you’re well.

Firstly I’ll like to introduce myself. My name is***** and I am a vehicle expert here on JustAnswer.

I am here to help with any query’s you have for you vehicle problems/needs and will try my best to give you the best possible advise/ outcome I can and also help you through them.

Who do I have the pleasure of speaking to today.?

The system offers an automated phone call service which is optional on weather you will like to accept or not.

Just so I fully understand what’s been going on your DVD disk can not be read by the Vehicle.?

Shows a error.?

Is this correct.?

Kind regards Hemal

Customer: replied 7 days ago.
keeps coming up disk reading error please contact dealer
Customer: replied 7 days ago.
Not at present my friend please carry on
Customer: replied 7 days ago.
Any ideas
Customer: replied 7 days ago.
Are you there
Expert:  Hemal Mistry replied 7 days ago.

Hi there.

Thank you so much for your Response.

I hope your well.

Please could you advise me is the DVD and CD in the same drive or are they separate.?

What have you tried so far.?

Many thanks

Customer: replied 7 days ago.
Seperate
Customer: replied 7 days ago.
Disk cleaner
Expert:  Hemal Mistry replied 7 days ago.

Hi there.

Please could you tell me what type of DVD you are using and what error is showing.?

Many thanks

Customer: replied 7 days ago.
I've already said I'm not using a dvd this is just the message coming up also wen trying to use the cars information system the same mssge comes up
Expert:  Hemal Mistry replied 7 days ago.

Hi there.

Have you tired another DVD disk.?

Does the CD player work.

I have had this before where the lazier disk reader inside the unit goes faulty and would require a new unit.

This has been known to be a common issue on these types of vehicles where the CD & DVD units are separate.?

Many thanks.

Customer: replied 7 days ago.
No CD not working
Expert:  Hemal Mistry replied 7 days ago.

Hi there.

If the CD drive & DVD drive are both not working then I Would be inclined to check the fuses or wiring behind the unit.

I would suggest a auto electrician to look into this for you.

I will be more than happy to find someone in your local area who can have a look into this for you.

Please do let me know.

Many thanks

Customer: replied 7 days ago.
please suggest electrician in my area
Expert:  Hemal Mistry replied 7 days ago.

Hi there.

Please could you tell me area you live in or post code.?

Thanks

Customer: replied 7 days ago.
I'll sort that thanks bye
Expert:  Hemal Mistry replied 7 days ago.
Hi there.
Is there anything else I can help you with for the time being.?Many thanks
Expert:  Hemal Mistry replied 6 days ago.

Good Morning dear customer.

I hope your well.

Im just sending you a follow up message to see if you got my previous message relating to the DVD drive not working on your vehicle.

As stated in the previous message it may seem that the disc reader inside the unit has become faulty.

I have known this to be very common.

I hope this information helps.

If theres anything else I can help with please don't hesitate to ask.

Hope you have a lovely day.

I would also like to thank you for using JustAnswer.

Take care.

All the best. Hemal Mistry