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sebastian manrique
sebastian manrique, Auto Mechanic
Category: Car
Satisfied Customers: 4866
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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I have Santa Fe and sometimes it won’t start because

Customer Question

Hi! I have Santa Fe and sometimes it won’t start because steering wheel isn’t aligned
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: my battery is perfect, I’ve just had vehicle test done on it and the tester couldn’t get car to start on several occasions
JA: What year is your Santa Fe?
Customer: 2014
JA: Are you fixing your Santa Fe yourself? What have you tried so far?
Customer: no we mentioned it to mechanic a couple months ago and when he started it there was no problem and he couldn’t see anything wrong with it, was also serviced 2 weeks ago
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: no that’s the only issue! When I turn steering wheel it does start then but was worrying when tester was trying to start it and couldn’t get it for first few times
Submitted: 13 days ago.
Category: Car
Expert:  sebastian manrique replied 13 days ago.

Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.

Customer: replied 13 days ago.
Hi Sebastian my name is***** can’t do a video or photo as I’m not experiencing the issue right now! Basically, sometimes when I try to start the car it doesn’t start and a warning shows up the align the steering wheel. I’ve just gotten my car tested and he said he has never seen this issue with any car
Expert:  sebastian manrique replied 13 days ago.

Dear customer, did you do an alignment and balancing?

Customer: replied 13 days ago.
No I actually haven’t gotten that done in a while
Expert:  sebastian manrique replied 13 days ago.

Dear customer, I consider it necessary for you to perform this service.

Expert:  sebastian manrique replied 13 days ago.

When our cars are out of alignment they can go into an emergency mode that disables some of their functions completely or temporarily, I think that is what is happening to you.