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Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.
Dear customer, is there an indicator on your dashboard?
Dear customer, have you made a diagnosis with a diagnostic tool?
Dear customer a blockage or bad opening of the egr valve could generate this and present codes related to the turbo, it would be convenient that you drive about 50 km per hour for about 30 min, to try to heat the preheaters however if this is not possible or already done I would like to send the codes when you have them, you can use this same chat.
Perfect dear customer I remain attentive
Hi mark can you send them to me
Dear customer, did you check the exhaust gas valve and the exhaust gas pressure regulator?
Dear customer, it is possible that they are clogged, I would start there.
Dear customer, yes, it could be a wiring fault, or a vacuum leak, but this should be checked first.
Dear customer, thank you very much for your words, every good comment is a blessing.