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Hello, you are through to Dr Linda, a UK based vet.
I'm sorry to hear Charlie has this issue and understand you must be worried about him.
Would it be possible to send a photo of the lesion?
Has he got any other signs such as a reduced appetite, lethargy or pale gums?
Yes, thank you, ***** ***** typing my reply now.
While it is always tricky to make an assessment from a photo (rather than in the flesh) the skin around the mouth does appear to be infected. This can be secondary to dental disease or can occur of its own accord.
I would want her seen by a vet who will examine her mouth as well as that sore skin.
They may swab the area to check for active infections. She may also require a course of antibiotics.
If rubbing at it, I would use a buster collar to protect the area.
I would also bathe the skin with dilute chlorhexidine once daily to reduce surface bacteria levels and keep it clean.
Oh gosh, in that case I agree, definitely best not to wash the area!
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Take care and all the best!