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Ashik, Cellphone Tech
Category: Mobile Phones
Satisfied Customers: 11848
Experience:  Experience with iPhone and other Smartphones
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My Phone is locked and I can't remember my pin number, can

Customer Question

My Phone is locked and I can't remember my pin number, can you help please?
Submitted: 3 years ago.
Category: Mobile Phones
Expert:  Ashik replied 3 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model and make of your phone ?
Customer: replied 3 years ago.

It's a Samsung Galaxy S III, I have Macaffee suresafe and can't remember the pin number to unlock the phone.


Expert:  Ashik replied 3 years ago.
When you enter wrong password ***** multiple times, it should ask for the Gmail account associated with it. If so, you can use Gmail to reset the password ***** login to your phone.

If that didn't work, then the only option to get in to the phone is by factory-resetting it. There is no other way to override the password ***** if the Gmail option didn't work. Factory reset will erase everything from it and return it to new (like Out of Box). Follow the steps below to factory reset it;
  1. Turn off the phone.
  2. Press and hold down Volume Up + Power buttons at the same time.
  3. Android system recovery will be loaded now
  4. Select wipe data/factory reset. (Volume buttons to go up or down, select with Home/Power button)
  5. Select Yes — delete all user data.
  6. Then select reboot system now

That should factory reset the phone. Please let me know if that didn't work, so we can continue troubleshooting.

Best Regards,
Customer: replied 3 years ago.

Can only switch off phone by taking battery out when battery put back in it reverts to the locked screen no matter what I do.


Expert:  Ashik replied 3 years ago.
Hold down those buttons and put the battery back while holding down them. Any luck ?
Customer: replied 3 years ago.

No luck guess will just have to take it to a voda phone shop and see if they can do something with it.


Expert:  Ashik replied 3 years ago.
What exact pin is it asking for ?
Customer: replied 3 years ago.

It's asking for Mcafee Lifesafe pin number


Expert:  Ashik replied 3 years ago.
Malcolm, follow the steps below to reset the PIN from Mcafee website
  1. Go to either of the following:

    For Mobile Security:
    For WaveSecure:
  2. Click Forgot your PIN at the top of the page.
    A link with PIN reset instructions is the sent to your registered email.
  3. Follow the instructions to reset the PIN.


  1. Go to for Mobile Security or for WaveSecure.
  2. Log in using either your Mobile Security or WaveSecure user name and PIN, or your McAfee email address and password.
  3. Select Settings.
  4. Select General Settings.
  5. Select Change PIN and follow the on-screen instructions
Customer: replied 3 years ago.

I will try that Ashik thank you


Expert:  Ashik replied 3 years ago.
You're welcome. Let me know if you have any difficulty.
Customer: replied 3 years ago.

Ok I will, just waiting for a reply


Expert:  Ashik replied 3 years ago.
Ok Malcolm