How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 43192
Experience:  Avid repairer and trouble shooter of Cell Phones
Type Your Mobile Phones Question Here...
Richard is online now

I have a Nokia Lumia 735 Windows phone. I have an account with

This answer was rated:

I have a Nokia Lumia 735 Windows phone. I have an account with you on my computer the account is k.***** . I hoped to have the same account on my phone but I entered it all wrong and now have an account [email protected] . I was hoping that you can sort this out for me. your Ken Vickery
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You used this email account when setting up the phone initially?
Customer: replied 2 years ago.

I think so

ok, this has to be a microsoft account thats used Kenneth, they force this, like Google forces a Gmail account on Android and Apple and Apple ID on iPhones.
This is why you cant use the NTLworld email account on it when setting it up, it must be a microsoft one which is the account you have now set.
Its no problem though as the account is free to use from Microsoft.
If you want to use the NTLWorld email account on the phone for checking emails you can as an additional account by adding it. To do this you do the below instructions
Go to the Start screen.
Scroll to the right.
Scroll down.
Choose Settings.
Choose email+accounts.
Choose add an account.
Choose your email provider or, in this case, scroll down.
Choose advanced setup.
Under Email address, enter your email address
Under Password, enter the password
Choose next.
Choose Internet email.
Under Account name, enter NTLWorld
Under Your name, enter your name
Scroll down.
Under Incoming email server, enter
Under Account type, choose the text box and choose POP3.
Under Username, enter the username of your email account
Scroll down.
Under Password, enter the password ***** your email account
Under Outgoing (SMTP) email server, enter
If Outgoing server requires authentication is unticked, tick Outgoing server requires authentication.
If Outgoing server requires authentication is ticked, go to the next step.
Untick Use the same username and password ***** sending email.
Under Username, enter***@******.***
Under Password, enter your password
Scroll down.
Choose advanced settings.
Activate Require SSL for incoming email.
Activate Require SSL for outgoing email.
Under Download new content, choose an option.
Under Download email from, choose an option.
Choose sign in.
The email account has been configured and is ready for use.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen or smiley faces, that would be greatly appreciated.
Thank you
Richard and other Mobile Phones Specialists are ready to help you