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Jason Jones
Jason Jones, Cell Phone Tech.
Category: Mobile Phones
Satisfied Customers: 17920
Experience:  10 years of professional experience.
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I have my husband's second kindle. His email address is [email protected]

Customer Question

I have my husband's second kindle. His email address is***@******.***. I am unable to register my kindle as I am told that the email address and password ***** have entered do not match any Amazon accounts on record. What am I to do?
Submitted: 2 years ago.
Category: Mobile Phones
Expert:  Jason Jones replied 2 years ago.
I am the person that will be helping you today.
First, I would suggest verifying the correct email address. is not correct. Once you have the correct email address, you may need to reset the password.
Please, follow the instructions below to reset your Amazon account password:
- Click the following link:
- Fill out the requested information on that page and continue.
- Once that is complete, you will be able to reset your password.
If you simply, wish to create a new account and use it to, you can do so at the following page:
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason