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nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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My 7oc cobalt doesnt recognize my password ***** there is nothing

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my 7oc cobalt doesnt recognize my password ***** there is nothing on the page to help me . i havent used it for several months can you help please
Hi. Welcome to justanswer.You will need to reset your device to factory settings to bypass the password. But this will wipe all the data. But this is the only way to access the device. Reply for further assistance.
Clive do you want me to provide you with necessary steps required to reset your device?
Customer: replied 2 years ago.
i WANT to go to factory reset but i cant do that because there is NOTHING on the screen the tablet switches off after 10 seconds
there is no menu NOTHING ON THE SCREEN IS box to type in password ***** i'm told wrong passwoed then it switches off
It would be better to go for Hard Reset.
Reply once you are done with the steps.
Are you getting stuck anywhere?
Customer: replied 2 years ago.
done it up and running! how much do i owe you ?
Please rate the chat POSITIVELY so that I can get credited for my services.
For rating the chat you need to click on the stars present on the upper panel. Thanks in advance and I am glad that I could resolve your issue. Regards Nathan.
Customer: replied 2 years ago.
i'm 77 years old and sometimes find it difficult to follow some of the technical stuff, but i found the instructions you gave me easy to follow and i was up and running in no time. many thanks nathan
My pleasure Clive. Now you have to do one more thing. Please rate the chat POSITIVELY so that I can receive my payments. Reply if you find any difficulty.
nathan_mills and 2 other Mobile Phones Specialists are ready to help you
Thanks for the 5-star ratings Clive. Cheers! Have a good day.