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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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Recently changed my internet password on all devices laptop,

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Recently changed my internet password ***** all devices laptop, ipad and iPhone but now can only send mails from my laptop

Hi Kay. Welcome to justanswer.

Is internet working on your iphone and ipad?

Customer: replied 1 year ago.
I am receiving e-mails on all three devices but can only send from my laptop, other two will not send!

Which email service are you using?

Customer: replied 1 year ago.
BT Internet
Customer: replied 1 year ago.
can you connect to my laptop and this will sort my ipad and IPhone?

I am asking about the email service. Like hotmail, yahoo, gmail etc

Customer: replied 1 year ago.
my email address is***@******.***my husband also has yahoo account with BT

We will need to setup the email again on your ipad.

nathan_mills and other Mobile Phones Specialists are ready to help you

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 1 year ago.
What do I do next??

You have downloaded the file? You need to run that file

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0df13dcf-295a-4da6-ad52-b4dc40c6d76f

Click this link. Press I Agree on the new page. A file will automatically get downloaded. Run that file. If it doesn't get downloaded automatically, then press Download on that page.

You haven't connected yet. Tell me if you are having any difficulty.

Customer: replied 1 year ago.
Sorry Nathan I am strugglng don't know what to do next????

You are getting on a page which says I Agree in the bottom

Are you?

Check this attached image. When you click the link which I gave earlier, this page will open.

Here is the attached image

Do you get to a page which says I Agree

Press I agree. And check a file will download named ELSINORE.SCREENCONNECT. Open that file so that I can connect to you

Customer: replied 1 year ago.
Nathan I give up. The latest GREEN I AGREE on mtY laptop will not let me tick it. This is now getting ridiculous

Are you using Windows on your laptop?

Press Ctrl j on your browser from your keyboard. A list of Downloads will appear. Check the first item on the list is named ELSINORE.SCREENCONNECT?

Kay, leave it if it is not starting up. We have already wasted a lot of time on this.

Take any of your device ipad or iphone, tell me from where we should start. ipad or iphone?

Customer: replied 1 year ago.
Let's start with iPad

Okay.

From your home screen, tap on the Settings icon

Customer: replied 1 year ago.
that's my home phone number. My mobile is ***********

From the 'Settings' menu, scroll down then tap on Mail, Contacts, Calendars. Tap on Add Account. Scroll down and tap on Other

Done this much?

Customer: replied 1 year ago.
Ok Nathan I totally give up. Maybe try again tomorrow. Good night.

What happened Kay?

We can start tomorrow.

Customer: replied 1 year ago.
Nathan I do not understand what I am doing and am. Dry concerned this will cost a lot of money??

No. You won't be charged anything now. You just have to follow what I am asking you to do.

Check your mail.

Kay, respond to this message when you are free so that I can solve your issue.