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nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 647
Experience:  Efficient Technician with more than 30 years of Experience.
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Screen has frozen on Ace 4 have tried switching on and off

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Screen has frozen on Ace 4 have tried switching on and off button at same time as volume button, but no joy

Hi David. Welcome to justanswer.

Are you able to turn off the phone?

nathan_mills and other Mobile Phones Specialists are ready to help you
Customer: replied 1 year ago.

Can you tell me are you using Windows or Mac OS on your computer?

Customer: replied 1 year ago.

Once you click this link below
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

On your phone, remove the back cover and remove the battery.