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nathan_mills
nathan_mills, Cell Phone Salesperson
Category: Mobile Phones
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
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I want to download the whatsapp on my mobile phone but have

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I want to download the whatsapp on my mobile phone but have forgotten my Microsoft account password

Hi Helen. Welcome to justanswer.

Are you able to access the App store in your phone?

Customer: replied 1 year ago.

Go to the app store and type WHATSAPP in the search box

Customer: replied 1 year ago.
I have it as far as install

Then open the Whatsapp app. It will send an automatic code via text on your phone.

Customer: replied 1 year ago.
it needs me to enter my Microsoft password ***** I cant remember it

Do you remember your Microsoft email?

Customer: replied 1 year ago.
this is why I contacted Microsoft in the first place They sent me a number on the computer but I don't know what to do with it
my email is ***@******.***

What is your Microsoft email? (outlook/hotmail)

Customer: replied 1 year ago.
The only email I have is the one I have given you, it is on my phone along with asking for my account password

What is your phone number?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
land line is***********

Do you have any number that ends at 94

Open your gmail and check if you received any code right now or not

Customer: replied 1 year ago.
Probably my old number before I moved here 4 years ago
Customer: replied 1 year ago.
I think it was***********

Give me the code that you received right now on your gmail

Customer: replied 1 year ago.

Give me any password ***** you would like to set now

Customer: replied 1 year ago.
helen1935

Now enter this password ***** your phone

Are you able to log in now?

Customer: replied 1 year ago.
after several codes I still get a message code didn't work try again. I think I am to slow!!

Restart your phone and then enter helen1935 as your password

Customer: replied 1 year ago.
Will try

Your password ***** has been changed to this.

Customer: replied 1 year ago.
Something is happening, it says downloading

Okay. Let the download finish and then enter helen1935 if you are asked to enter your password

Customer: replied 1 year ago.
ok. If this works I will have to have a go at putting it on my ipad more fun I expect!!!

I have reset your Microsoft password ***** this, and this will work now only for your Microsoft account

Customer: replied 1 year ago.
That is just my phone. The Ipad is apple, another password!!!

Yes that's what I wanted to say

Customer: replied 1 year ago.
Should this down loading be taking so long

Is your phone connected to wifi?

You can log into your Microsoft account and check if your new password ***** ***** or not

Customer: replied 1 year ago.
In answer to the first Q I wouldn't know
The 2nd don't know how as the phone is still doing its thing

You can access your Microsoft Account from any computer or your ipad

Customer: replied 1 year ago.
How would I connect to wifi with the phone If it isn't

Switch off your phone. And then again turn it on and check if it is still downloading

Customer: replied 1 year ago.
I now have it but I missed the code I wasn't quick enough help

Just enter the password ***** helen1935

Customer: replied 1 year ago.
Nathan It works. Thank you so much for all your help.

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