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Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 46352
Experience:  Avid repairer and trouble shooter of Cell Phones
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My Samsung Galaxy A3 (6) won't charge, I know the charger

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My Samsung Galaxy A3 (6) won't charge, I know the charger works ok as it will charge another Samsung phone we have.
cany you help
John Mepham.

Hi there John and welcome

Is the phone still turning on?

Please let me know

Customer: replied 11 months ago.
its on now )

Thank you

Can you go to settings, applications manager.

There, press the three dots in the top right then choose show system apps.

Then locate in the list, Google Services Framework

Press it and press Storage then clear data.

Once done, restart the phone and tell me if it then charges please.

Customer: replied 11 months ago.
While following your instructions my phone switched of ( flat battery) what do I do now ???.

Connect it to the charger, then hold the volume UP and Power buttons until it comes on.

Does it then start?

Customer: replied 11 months ago.
Its come on but the screen is so dim I can't read it and its still not charging

Try to connect it to a different power socket.

Does this improve it?

Customer: replied 11 months ago.
NO I have also tried a different charger


It is the internal mainboard that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it, and if it was the battery, then on the charger it would have started by now regardless of the battery.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 11 months ago.
This seems to be a good service, with a one to one instant email Q & A service.

Thank you, ***** ***** the kind words.

If you need anything else, let me know and please click one of the stars at the top then submit

Thank you

Customer: replied 11 months ago.
There are no star buttons to press Richard ?????.

They are right at the top, please go to the top of the page and you see them there.

Else tell me here how many stars out of 5 you wish to give and I can have admin do it

Thank you John


Customer: replied 11 months ago.
SORRY GOT THEM NOW, my phone has gone back to VIRGIN media .

Ok, you still did not rate me John.. but I see you gave me good service and will have admin do it

Richard and 2 other Mobile Phones Specialists are ready to help you