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Can you tell me please the error you get when the Kindle fails to connect to wifi?
Please let me know
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and connect to wifi.
Let me know the results please
Can you remove the power to your wifi router, wait 3 minutes, then connect the power
Then on the Kindle go to settings, wifi, press the network and select forget
Then press it again and connect
Let me know if it then connects please.
ok, we will have to reset the Kindle
This will remove all your content but once you set it up again your books are back on the Kindle
To do this, go to menu, settings, menu, reset Kindle
Let this complete and when it has, setup the Kindle and tell me if it then functions correctly
It will be there, you need to press Menu, then Settings, then Menu again and you see Reset
What do you see when there?
Or do you have a Kindle Fire with a color screen?
yes, this is the reset, please do this
What is the make and model of the wifi router?
Ok, I need you to reset the router please,
To do this
Once done, tell me if it then connects.