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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 50759
Experience:  Avid repairer and trouble shooter of Cell Phones
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My Kindle is stuck on one page. I cannot access anything.

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My Kindle is stuck on one page. I cannot access anything. Help

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Customer: replied 10 months ago.
Thank you very much - it worked and I can now finish the story I was reading

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