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Hi there and welcome
Can you please hold the power button down until you see a menu and choose power off.
then power on the phone and tell me how it hen functions please
Let me know the results
Ok, and can you take calls now on the phone? Is it working?
Is anything on the screen functioning at all?
Can you make calls with it?
Tap the phone icon.
Tap the menu icon.
Tap Call settings.
Tap Call forwarding.
Disable this and all call diverts
Then try to receive a call
Let me know the results please
Yes, if you want to divert you need to set it as so.
The delay is set by your phone provider, you need to check with them about this.
But the divert was the issue as you saw
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You are welcome
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