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Category: Mobile Phones
Satisfied Customers: 1894
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On 28 Aug. I agreed an 18 month deal for £29 including fast

Customer Question

On 28 Aug. I agreed an 18 month deal for £29 including fast fibre £21.50 per month, unlimited UK calls for £5 p/m and international saver for £2.50 p/m. Since then I find calls to Zimbabwe are blocked; nor can Zimbabwe numbers get through to me. either on the phone or e-mail. This is the only country I use for international calls. Also I keep getting a message on my e-mail 'not responding'. My a/c no. is***********
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Internet connection OK. Check mail from Outlook I think
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No. Before arranging this deal I used Phone Cheap and always got through to Zimbabwe.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Mobile Phones
Expert:  ITRafi replied 4 months ago.

Hello this is Rafi, IT Specialist with 10+ years of experience. I am currently reviewing your question. Please note that Secure Remote Assistance are auto-generated and communication through chat is fine with me

Expert:  ITRafi replied 4 months ago.

May I know your service provider?

Customer: replied 4 months ago.
Expert:  ITRafi replied 4 months ago.

I would recommend getting in touch with your cell phone provider since we won't be able to see your billing plan from our end.