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Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
What was the model of your old phone?
To transfer the SIM card, you need to get to the Virgin store or the carrier network store and submit the necessary documents asked by them. Then they will block the old card and issue a new one which you can use with your new phone.
If you have any questions or would like any additional information, please don't hesitate to ask.
Hi there, Did you get my answer? You need to take your phone to the Virgin store, then submit the identification documents, so they can issue a new SIM card with the same number for you
You can locate the nearest store from this website --> https://store.virginmedia.com/store-locator.html