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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 73796
Experience:  Avid repairer and trouble shooter of Cell Phones
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It has been blocked by someone trying to hack my phone

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It has been blocked by someone trying to hack my phone cannot openplease help phone***********JA: What's the brand/model of your phone?
Customer: Apple I phone
JA: What Operating System (OS) are you running on your iPhone?
Customer: Sorry don’t know what that is
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: Last Saturday my granddaughter tried then took it it 02shop in Stafford they said the only way was to wipe everything don’t really want thet
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please tell me what you see on the screen of the phone?

Thank you

If it is the 4-6 digit code then you need to reset the device, it will remove all data from it but this we cannot avoid sorry.

If it is something else, please tell me else to do the reset

Connect the phone to the computer and open itunes (install it from www.itunes.com if you do not have it)

Hold the power and home button down on the unit until you see in iTunes

"iTunes has detected a device in recovery mode"

Click Restore, let this complete and it should now work.

Note the restore can take up to a few hours depending on your internet speed, it will tell you when it is done or give an error if there is an issue.

Let me know the results please

Thank you

Customer: replied 1 year ago.
I can open phone on my 4digit no but all that happens is it says Hello then continues in Spanish and french etc cannot get past that

Ok, this is not a lock or hack then.

Which model iPhone is it?

Richard and other Mobile Phones Specialists are ready to help you
Customer: replied 1 year ago.
I donor know

I tried to call but you block hidden numbers and I cannot unhide mine.

is the screen responding at all?

Customer: replied 1 year ago.
Are you going to ring me
I tried to call but you block hidden numbers and I cannot unhide mine.is the screen responding at all?
Customer: replied 1 year ago.
Screen only white with hello on in different languages
Customer: replied 1 year ago.
Please cancel my phone call and £21fee this is going no where sorry

Hold the power and home buttons please until you see the apple logo then release.

Does it then restart?

Customer: replied 1 year ago.
No

Can you hold volume down and power for 15 seconds, does it then restart?

Customer: replied 1 year ago.
Nosays activation error

Ok, now sign in please with the Apple Password ***** used for your Apple Account.

Customer: replied 1 year ago.
How do I do that

It should be asking you on the screen of the phone.

Customer: replied 1 year ago.
Cannot do that it will not go past activation error

Please tell me the exact wording you see on the phones screen.

Thank you

Customer: replied 1 year ago.
Activation Error activation could not be completed Please restore the phone and install the latest version of iOsand attempt activation again if problem persists please contact customer support

You need to reset the device, it will remove all data from it but this we cannot avoid sorry.

To do this,

Connect the phone to the computer and open itunes (install it from www.itunes.com if you do not have it)

Hold the power and home button down on the unit until you see in iTunes

"iTunes has detected a device in recovery mode"

Click Restore, let this complete and it should now work.

Note the restore can take up to a few hours depending on your internet speed, it will tell you when it is done or give an error if there is an issue.

Let me know the results please

Thank you

Customer: replied 1 year ago.
Thank you for your efforts

You are most welcome, any issues doing my instructions, please let me know.