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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please tell me what you see on the screen of the phone?
If it is the 4-6 digit code then you need to reset the device, it will remove all data from it but this we cannot avoid sorry.
If it is something else, please tell me else to do the reset
Connect the phone to the computer and open itunes (install it from www.itunes.com if you do not have it)
Hold the power and home button down on the unit until you see in iTunes
"iTunes has detected a device in recovery mode"
Click Restore, let this complete and it should now work.
Note the restore can take up to a few hours depending on your internet speed, it will tell you when it is done or give an error if there is an issue.
Let me know the results please
Ok, this is not a lock or hack then.
Which model iPhone is it?
I tried to call but you block hidden numbers and I cannot unhide mine.
is the screen responding at all?
Hold the power and home buttons please until you see the apple logo then release.
Does it then restart?
Can you hold volume down and power for 15 seconds, does it then restart?
Ok, now sign in please with the Apple Password ***** used for your Apple Account.
It should be asking you on the screen of the phone.
Please tell me the exact wording you see on the phones screen.
You need to reset the device, it will remove all data from it but this we cannot avoid sorry.
To do this,
You are most welcome, any issues doing my instructions, please let me know.