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Hello,Welcome to JustAnswer.com. My name is***** and I look forward to helping you. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.It may need time to factory reset the iPhone and restore from a backup. As far as the storage goes, it may be that you still have all of your data stored on the phone instead of on the Apple iCloud.
As it stands, when was the last time that you synced and backed up your iPhone 6 in iTunes?Thank you,Jason Jones
As long as you make a backup, you may simply restore the backup to the iPhone.
Are you familiar with how to do so in iTunes?
Do you already have iTunes installed?
Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.
okay. Please give a couple minutes to type up your response. thank you.
After you close the iPhone into the computer and open iTunes, click the back up now but in so you have a working backup.
Now you may choose your iPhone in the top area and choose to "Restore" the iPhone. What that is all complete iTunes will recognize that it was reset and ask you to restore it from that backup. Please, do so and then test to make sure the iPhone is working.
Please update me once that is complete.
You are most welcome. Thank you
Thank you for your time and patience today.
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