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Jason Jones
Jason Jones, Cell Phone Tech.
Category: Mobile Phones
Satisfied Customers: 34013
Experience:  Over 15 years of professional experience.
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I have an iPhone 6. Often when it asks for my passcode the

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I have an iPhone 6. Often when it asks for my passcode the screen freezes and wont allow me to input the number. And sometimes if I can enter the number the screen freezes. Also tells me that storage is almost full even though I pay apple £0.79 per month for extra storage.


Welcome to My name is***** and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

It may need time to factory reset the iPhone and restore from a backup. As far as the storage goes, it may be that you still have all of your data stored on the phone instead of on the Apple iCloud.

As it stands, when was the last time that you synced and backed up your iPhone 6 in iTunes?

Thank you,
Jason Jones

Customer: replied 2 years ago.
not sure! Also will I lose all my data if I do a factory reset? thank you

As long as you make a backup, you may simply restore the backup to the iPhone.

Are you familiar with how to do so in iTunes?

Customer: replied 2 years ago.
no I am not very technical

Do you already have iTunes installed?

Customer: replied 2 years ago.
Customer: replied 2 years ago.
I think icloud

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Customer: replied 2 years ago.
I rather not thank you

okay. Please give a couple minutes to type up your response. thank you.

After you close the iPhone into the computer and open iTunes, click the back up now but in so you have a working backup.

Now you may choose your iPhone in the top area and choose to "Restore" the iPhone. What that is all complete iTunes will recognize that it was reset and ask you to restore it from that backup. Please, do so and then test to make sure the iPhone is working.

Please update me once that is complete.

thank you

Jason Jones and 3 other Mobile Phones Specialists are ready to help you
Customer: replied 2 years ago.
thank you. I will try later. In the meantime you have been very helpful and I will now rate you

You are most welcome. Thank you


Thank you for your time and patience today.

In the future, if you need any help with anything related to computers, cell phones, or anything in the electronics category, please let me know.

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Thank you,

Jason Jones

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