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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The phone number is ***** to the Sim card, it is not linked to the phone itself, you need to please put the original Sim in the phone to keep the original number.
Let me know how you go please