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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 67401
Experience:  Avid repairer and trouble shooter of Cell Phones
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I can;t remember my pin to unlock my phone, This morning, I

This answer was rated:

I can;t remember my pin to unlock my phone
JA: When were you last able to use your phone?
Customer: This morning
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: I cannot unlock it to get into the settings
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: It ran out of battery and won;t unlock after a restart

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 6 days ago.
It won;t power off without my pin
Customer: replied 6 days ago.
Please call me urgently as that is my husband;s number and he needs to go out

Which model phone do you have?

Customer: replied 6 days ago.

Please can you rather call me on ************

Customer: replied 6 days ago.
olk

I am not able to call you

Which model phone do you have?

Customer: replied 6 days ago.
can;t find your answer
Customer: replied 6 days ago.
Samsung Galaxy Note 20 Pro
Customer: replied 6 days ago.
Are you still there

To try to reset the pin remmotley please go to

https://findmymobile.samsung.com/

And sign in with your samsung account and chose to unlock the phone

Let me know how you go please

Customer: replied 6 days ago.
They cannnot unlock my phone as remote unlock is off

Thank you

The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.

I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.

To do this follow the steps here

https://www.hardreset.info/devices/samsung/samsung-galaxy-note-20/

Let me know how you go please

Richard and 3 other Mobile Phones Specialists are ready to help you
Customer: replied 6 days ago.
It;s no longer a problem I have just remembered my password ***** now I am asking for a refund from you for the £21 because
you could not call me thank you
Customer: replied 6 days ago.
Hello are you there?

The phone call has been cancelled

Customer: replied 6 days ago.
Does that mean that I I have been refunded for the £21

it has been requested

Customer: replied 6 days ago.
What does 5hat mean
Customer: replied 6 days ago.
Sorry I have had a typo, I meant to say what does that mean?
Customer: replied 6 days ago.
You cannot call me now just to charge me the £21

yes, the phone call has been cancelled and a refund has been requested

Customer: replied 6 days ago.
When you say it has been requested do you mean that it could be denied?

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you

Customer: replied 6 days ago.
Ok I will do thank you so much for all your help I appreciate it

You are welcome