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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it still has the problem.Thank you
Which model phone do you have?
Please can you rather call me on ************
I am not able to call you
To try to reset the pin remmotley please go to
And sign in with your samsung account and chose to unlock the phone
Let me know how you go please
The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.
I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.
To do this follow the steps here
The phone call has been cancelled
it has been requested
yes, the phone call has been cancelled and a refund has been requested
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***
You are welcome