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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me it it still has the problem.Thank you
What is the model of the phone?
ok thanks, ***** ***** know the results
It cannot connect to wifi or it wont call over wifi only?
go to settings, general, reset, reset network settings
Let me know how it then functions please
ok, you will need to please call 02 on 0344(###) ###-####to have them check the service in your area please
ok, this usually indicates they are having line issues so best to wait it out and try them later please