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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 68198
Experience:  Avid repairer and trouble shooter of Cell Phones
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My mobile has suddenly goner into voice assist mode. I can't

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My mobile has suddenly goner into voice assist mode. I can't use it.. Help please,,
JA: What's the brand/model of your phone?
Customer: Don't know where to find it...
JA: The Cell Phone Technician will be able to walk you through that. How long has this been going on with your phone? What have you tried so far?
Customer: Started this morning - I've tried everything!!
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: Don't think so ... just going bananas,,,

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Slide up the home screen to open the app drawer. ...
Locate “Settings” and double-tap. ...
Double-tap “Accessibility”. ...
Double-tap “Vision”. ...
Double-tap “Voice Assistant”. ...
Change the slider into “OFF”. ...
Go back to the main screen.

Let me know if it is then off

Customer: replied 12 days ago.
The whole screen seems to be locked

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone .

Let me know the results please

Thank you

Customer: replied 12 days ago.
No, I'll try again ... I'd already tried a normal reboot

Thanks

Customer: replied 12 days ago.
still no change...

Now

Slide up the home screen to open the app drawer. ...
Locate “Settings” and double-tap. ...
Double-tap “Accessibility”. ...
Double-tap “Vision”. ...
Double-tap “Voice Assistant”. ...
Change the slider into “OFF”. ...
Go back to the main screen.

Let me know if it is then off

Customer: replied 12 days ago.
no results for vision

Search for Voice Assistant please and turn it off under settings

Customer: replied 12 days ago.
Complete failure

Please elaborate on what happened when you did the instructions I gave you.

Customer: replied 12 days ago.
only option is the change of voice!!

Which model phone do you have?

Customer: replied 12 days ago.
I did as instructed ... held on button down for 1min. Started phone again... no change..

Which model phone do you have?

Customer: replied 12 days ago.
I can't remember and everything is so mucked up on the phone I can't find it..

Which brand is the phone? eg: Samsung? And what do you now see on the screen?

Customer: replied 12 days ago.
Motorola .. now looking at Assistant voice and speech output

Try to

  1. Touch Apps.
  2. Touch Settings.
  3. Touch Accessibility.
  4. Touch TalkBack.
  5. Slide the TalkBack switch to the On or Off position.
  6. Touch OK.
Customer: replied 12 days ago.
You've done it!!! Now I know what it's called ... thanks a million

You are welcome

Richard and 5 other Mobile Phones Specialists are ready to help you