Ask a Mobile Phones Question, Get an Answer ASAP!
Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
What is the model of your phone?
Hello there, Without the information I asked for in my request, I can only give you this general answer but I hope this is helpful.
If this is an iPhone, then you can follow the instructions here to reset it -> https://support.apple.com/en-us/HT201412
If it is an Android phone, then hold down the Volume Down and Power button for 10 seconds or until it shows the logo. Then let it load.
Please let me know if that didn't work, so I will continue to help you until we fix the problem
Note: This is not my final answer. I strive to provide excellent service. If you feel you've received anything less or if you are not satisfied, please make sure you let me know by replying here instead of rating and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.