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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 73796
Experience:  Avid repairer and trouble shooter of Cell Phones
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Alcatel 1se is locked. I have been talking with somebody

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Alcatel 1se is locked. I have been talking with somebody from my service provider, which is Tesco Mobile who unfotunately could not find a solution to my problem. It is a new phone, purchased on 26/03/2021. he suggested I get in touch with yourselves and you may be able to unlock it for me. Thank you, ***** *****
JA: When were you last able to use your 1SE?
Customer: Last Saturday.
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: No, I haven't tried that .
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: I don't think so, thank you.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 1 month ago.
Thank you for that but is still has the problem. My phone number is *****

What exactly happens when you try to call?

Customer: replied 1 month ago.
I am now using my wife's phone as I cannot get my phone to work, although I can still receive calls

What exactly happens when you try to call?

Customer: replied 1 month ago.
When I open my phone all I can get is the keypad, when I enter any of the pin's it tells me "wrong pin".

Is it asking for the screen unlock or SIM card unlock code?

Customer: replied 1 month ago.
No, it is not asking for anything, just tells me wrong pin.
Customer: replied 1 month ago.
I have the SIM and IMEI numbers, should I be entering one of those numbers on the keypad, or even both of them.

Enter in the SIM unlock code please you got with your Sim

Customer: replied 1 month ago.
Ok Richard, I have enterd the SIM number, nothing has happened yet.

It will say something when you submit it

Customer: replied 1 month ago.
I have entered it again, all I get is Wrong Pin.

Please follow the steps here to reset the phone

https://www.hardreset.info/devices/alcatel/alcatel-1se/

And then setup the phone again using a new code you set

Richard and 3 other Mobile Phones Specialists are ready to help you
Customer: replied 29 days ago.
Hi Richard, thank you for your assistance to unblock my phone. Unfortunately I couldn't do it, in the finish I have taken it to a business in Waterford that can do this. Regards, Chris.