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Richard
Richard, Electronics Engineer
Category: Mobile Phones
Satisfied Customers: 75611
Experience:  Avid repairer and trouble shooter of Cell Phones
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My messages and calls are all scrambled and so it is now

Customer Question

my messages and calls are all scrambled and so it is now more or less unusable.
JA: What's the brand/model of your phone?
Customer: samsung galaxy
JA: What Operating System (OS) are you running on your Galaxy?
Customer: how would I tell?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: about 6 weeks, and I havent had time to try anything until now.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: all I want is to have the phone working.
Submitted: 21 days ago.
Category: Mobile Phones
Expert:  Richard replied 21 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 21 days ago.
It does have the problem; not only a bit scrambled but very low volume from the handset
Expert:  Richard replied 21 days ago.

who is your phone provider?

Customer: replied 21 days ago.
plusnet
Expert:  Richard replied 21 days ago.

Thank you

Please call Plusnet on***********and have them run a line check on your account.

Let me know how you go please