Ask a Mobile Phones Question, Get an Answer ASAP!
Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply soon.If you have any more information about your question you would like me to know about then please go ahead and send me another message. If I have all the details about the question, then I can give a more precise accurate answer.
Usually this happens because either the mail app has the wrong password ***** it needs to be resynced to the right one. Please open up a browser on a computer or a phone and try and log into your email account.
Good, now open up a browser and try and log into your email.
Yes, but now you are needing to access your email on the device. I need to make sure we have the right password ***** you logging in on the computer to it.
Choose a different browser or log out and make yourself type in the password ***** make sure the password ***** *****
Usually at the top right of the page you click on your profile and scroll down to sign out.
Good, now we confirmed that your password *****
On the phone, are you using the Blackberry mail app or Outlook?
Yes, but what app is it?
If you can view email, then it is some sort of app. Please go to settings and remove the email account and then add it back. This should fix the issue.
Are you getting this message after you removed the account and in the process of adding it back?
You need to get into your phone settings.
This is a list of steps you can take to help with this. https://kb.iu.edu/d/aona
Are you still with me?
Ok, and did you restart it?
Yes, that is correct.
Yes, I understand that.
Sure. Here it is again. https://kb.iu.edu/d/aona
Thank you for reaching out and letting me help with your question. I wish you luck in your solution. Have a good day and stay safe!