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Hi, my name is ***** ***** I'll be assisting you with your query. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.
You will need to factory reset the device and then you can start all over.
Follow these steps:
1. Turn off your device
2. Once the device is off, Press and Hold the Volume Up key and the Power button for a few seconds.
3.Release all keys when the Boot Mode appears on the screen.
4. Then select «Recovery» using the Volume keys and the Power button. When the «Android Robot» appears on the screen, press the Power key and the Volume Up button again.
5,Choose «Wipe data/factory reset» using the same keys .
6.Finally choose «Yes» and «Reboot system now». That's all.
Please be patient as this is not a immediate chat service. I am here to resolve your issue.
You have a50 or a60, please confirm
Is your phone turned off now? If yes, press and hold volume up and power key for at least 30 seconds. If you still can't get into boot mode, then connect your phone to the charger, let it charge for 15 minutes and then try.
From the Android Recovery screen, select Wipe data/factory reset. Utilize the volume buttons to cycle through the available options and the power button to select.
Select Factory data Reset. Then select Reboot now. Your phone will start again and you can set it up fresh.
I hope I was able to solve your issue and deserve positive ratings from your end. Have a good day. Cheers!