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Jeremy, Computer Technican
Category: Computer Hardware
Satisfied Customers: 3127
Experience:  Computer Issues? Let my 14 years experience work to solve your toughest issue. Simple and Fast.
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two 301 black cartridges delivered by Amazon on Tuesday. One

Customer Question

two 301 black cartridges delivered by Amazon on Tuesday. One did about 60 sheets of A4 printing, not all fully covered. The second cartridge seems to be faulty. a) is this about normal b) I can find no date on the cartridge. How do I claim under warranty. Both cartridges were genuine HP products, not refills.
Submitted: 4 years ago.
Category: Computer Hardware
Expert:  Jeremy replied 4 years ago.
Hi my name isXXXXX would like to assist you with your question. I am an expert here on in the computer field.

How are you doing today?

I actually had a near identical problem with some HP (#61) That I ordered off Amazon! It was almost as if it was really old ink or something of that nature.

Here is what I did.

Click the Return Items option

It should show you the recent orders, click Return this item near the ink order.

It should then have you follow the steps to create the the label for return shipping.

I would be curious to find out if it's the same seller that uses Amazon that we both got our ink from.

To be honest I would return BOTH cartridges. 60 pages is not that much, You should get anywhere from 200-250 pages per catridges. Maybe he's selling very old ink?

Keep me updated, you can reply to this page anytime and I will be here to help you in ANY way I can, with any computer related issue you have (day or night) Smile

If you have a moment don't forget to rate my help below (an excellent service rating is most appreciated) Laughing

Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)

Thanks again for all you patience