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James K.
James K., Consultant
Category: Computer Hardware
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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none of my usb external hard drives are showing in the computer

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none of my usb external hard drives are showing in the computer page so I cannot get to any files please help
My name is James
Welcome to Just Answer
do they Work on another Machine ?
Customer: replied 3 years ago.

I don't have another machine to try

ok ive sent you an offer to remote on and fix this
James K. and 6 other Computer Hardware Specialists are ready to help you

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Customer: replied 3 years ago.

still no joy after the restore

do you have your data backed up
Customer: replied 3 years ago.

no that's why I bought an external disk

you can back up to DVD or cloud
Next step back up your data
Customer: replied 3 years ago.

will try

ok let me know when done
Customer: replied 3 years ago.

I have backed up what I can on memory stick which shows uo as normal on the computer page as F drive

do you know how to run a factory restore and re-install windows
Customer: replied 3 years ago.

I am going to try a system repair first from a repair disk

ok thats the same use that
Customer: replied 3 years ago.

thanks for the help

come back when done