How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 44732
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Hardware Question Here...
Richard is online now

Printer HP Officejet 6600 repeats fault message, after following

This answer was rated:

printer HP Officejet 6600 repeats fault message, after following instructions to switch off then on again.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the exact error message you receive?
Thank you
Customer: replied 2 years ago.

problem with printer or ink system

Thank you
There can be a lot of causes for this error, so we need to go through the possible solutions one by one.
First please do the following
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Let me know if you still get the error please.
Customer: replied 2 years ago.

Still getting message. Does 0x61000016 mean anything, or help you?

yes that helps as it points to the print head
Without turning off the printer, disconnect the USB cable from the rear of it.
Remove the cartridges from the printer.
Wait 5 minutes
Disconnect the power cord from the back of the printer.
Wait a minute.
Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
Reinsert the cartridges, and then close any open doors on the printer.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the printer, and then try printing again.
Let me know the results please
Richard and other Computer Hardware Specialists are ready to help you
Customer: replied 2 years ago.

Thank you. I found a paper jam as soon as I opened the cartridge door.

Now only saying I need to replace cartridge. Very satisfied.

Excellent! And great its running once you replace the cartridge
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you