How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 44527
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Hardware Question Here...
Richard is online now

Printer stopped working

This answer was rated:

Printer stopped working
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the make and model of the printer and the error you get?
Thank you
Customer: replied 2 years ago.
Dell 2665dnf Multi Function Printer. Suddenly stopped printing and scanning. Error messages say cannot detect printer network, didn't know I had a network. Domestic single Dell PC and Printer, running Windows 8.1. I have tried removing device and re-installing from driver stored on my PC. David
Customer: replied 2 years ago.
Once I re-installed the test page printed OK, but no documents will print from PC.
Thanks David,
Is the printer connected to your computer via the wireless network? Or via a USB Cable?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and 2 other Computer Hardware Specialists are ready to help you
Customer: replied 2 years ago.
Printer is connected via USB cable. I have used JustAnswer before I was hoping to receive remote access.
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Amazing. I have changed USB port on the back of my All-in-One and it now prints. What's going on here I wonder, a dodgy USB port?
No, windows sometimes gets corruption on a port and then stops communications with that one device as it thinks its already connected.
Thats why I had you change the port (then edited it for the connection)
Its something that happens in windows and any USB device that has a problem, always start with this then try changing the cable.
Usually switching the port is enough.
The port is ok though, its just windows
Customer: replied 2 years ago.
Thanks for the explanation and advice. I am not out of the woods yet, just tried to scan a page and its does not work, just times out. Any ideas?
Customer: replied 2 years ago.
The photocopy function from the same auto feed tray does work.
how did you scan it?
Via which program and which error did you get?
Customer: replied 2 years ago.
Normally I insert the document into the printer feeder tray them select scan to PC from the control panel menu, click scan. Same method if laying document on the flatbed screen underneath feeder. I just managed to scan from the Windows Control Panel/Hardware/Devices screen by selecting scan a document from the installed Dell Printer, it made a TIF and I usually get a PDF. I am not sure what programme the Dell scanner uses
ok, best to reinstall the program they use which you can get here
Download and install it then run it and scan within this.
Let me know the results please
Customer: replied 2 years ago.
The download says I have to restart which means I will lose my connection to you?
yes, but I will be here when you return so just return back here please.
Customer: replied 2 years ago.
Still doesn't work, I believe I have installed the scan driver, the download said so.
ok, this may be a fault with the cable, would cause also the initial issue you had.
Can you change the cable and tell me if you still have the issue please?
Customer: replied 2 years ago.
Searched, I don't have one. The printer end is a square style plug not the usual flat USB.
yes, its one like this
Are you able to borrow one just to test?
Customer: replied 2 years ago.
I found one, swapped out and still doesn't run. Do I need to restart again?
yes please, to be sure
Customer: replied 2 years ago.
Still doesn't work. I have run out of time to tackle this today. Suggest I reconnect tomorrow and have another try. David
ok, I will be here David and till then.