How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 83
Experience:  Working to keep PC-type computers working since 1988.
Type Your Computer Hardware Question Here...
Russell H. is online now

I upgraded to Windows 10. I have had an X5470 printer from

Customer Question

I upgraded to Windows 10.
I have had an X5470 printer from new for a long while
When I tried to print out under Win 10 it asked me to reinstall my Lexmark driver.
Although I have updated my driver over the years via internet I cannot find my initial disk
My printer works well and the Imaging studio still allowed me to scan text into Word -still very useful.
Your company has in the past helped me with problems, how do I get a driver for it please
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  sjena1982 replied 2 years ago.
Hi , Welcome to It will be better and quick if I can access your computer remotely to fix the problem ..for that please follow the below steps Please open the below link URL in browser then click on I agree button .After that click on Download link to download a file and run it
Customer: replied 2 years ago.
No I'm sorry, I don't wish you to access my computer. I have had a bad experience in the past with someone similar doing that. I do have a close friend who I allow. Please tell me why do need to access the computer, what are you wishing to do, what are you looking for
Expert:  sjena1982 replied 2 years ago.
I need to install the driver manually for the printer