How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 43235
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Hardware Question Here...
Richard is online now

My computer will not start-up I have windows vista gone through

This answer was rated:

My computer will not start-up I have windows vista gone through through the process of diagnostic tool and when testing a SMART test failed on drive error code BIOHD-8 what do I do next
Hi there and welcome SandraAs the first step, can you remove the power cable to the computer.Then hold the power button in for 60 seconds then release.Once done, connect the power cable, and try to turn on the computer.Let me know if it then starts please.
Richard and 3 other Computer Hardware Specialists are ready to help you
Customer: replied 2 years ago.
Did all that it has come back up to start-up repair saying cannot repair automatically giving me options to send info or don't send