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Hi there Deirdre and welcome
Is this the password ***** unlock the screen? Or to purchase a book?
Please let me know
ok, its not possible sorry as it is linked to payment details so it has to be secured.
But you can reset the password
To do this, please click on my link below
And follow the steps there to reset the password (via your computer)
Once done, then use this new password ***** your Kindle
Let me know the results please.
Please return to your question here
I can also connect and do this for you if you wish?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect