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sjena1982, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 2522
Experience:  I am having 4 + experience in online hardware technical support.
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I have the message no audio output device is installed I

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I have the message no audio output device is installed
I have tried getting drivers re installed through HP but cannot find windows 10 as the operating system for this pc on the drop down menu
currently I have no sound
the driver listed is avermedia a859 pure dvbt
i have tried to reinstall the IDT hi def audio codec but keep getting this
the installation failed because a function driver was not specified for this device instance
what can i do

Hi Welcome to

Can you please explain the problem little more ?

Since how many days you are getting the issue ?



Customer: replied 1 year ago.
windows up dated itself about a week ago, when it restarted there was no sound, then I noticed the red cross on the audio icon

Ok .

Have you tried system restore ?

Customer: replied 1 year ago.
i have


May I know the exact model number of HP ?

Customer: replied 1 year ago.
HP TouchSmart(###) ###-####k Desktop PC
Model #: LN597EA
Serial #: CZC141BZZ8

Ok Thanks for the info .

Try updating the driver and check if it helps:

a. Click on 'Start' and type 'Device Manager' in the start search box and press enter.

b. Click on "Sound, video, and game controllers" to expand the list.

c. Right-click on IDT High definition audio codec and 'Update driver'.

d. If there are no update available, then go ahead and reinstall the driver by clicking on 'Uninstall'.

e. Restart the PC.

Customer: replied 1 year ago.
When I do this it starts to install the driver then I get this
Windows found driver software for your device but encountered an error when attempting to install it
A device attached to the system is not functioning

Can you please right click and uninstall the driver in device manager

and restart the computer ?

Customer: replied 1 year ago.
Ok done that

Restart the computer after that the audio will be reinstalled automatically

Customer: replied 1 year ago.
Have restarted and still no audio recognition, the red star is still there
Customer: replied 1 year ago.
Hi this is downloading as a cabinet file which i cannot open ??

Hi , Welcome to .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Customer: replied 1 year ago.
all done


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