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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Do you have the HP connected to the Mac via USB or Wireless?
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the printer issue?I am awaiting your reply.Thanks,IT Miro