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Hi there Peter and welcome
Can you tell me what you have already tried to do to resolve this?
Can you remove the power to the router, wait 5 minutes, connect the power and tell me how it then performs please Peter.
Ok, on the back of it is a reset button, hold it in for 5 seconds then release
Wait 5 minutes and tell me how it then functions please
Thanks Peter, if you have done the full reset and still you have the issue then it is the internet memory in the router that is at fault and the router will need to be replaced.
I am really sorry about this and you are going to have to return the router to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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